Service & Support
It's simple
Flexible and personalised:
Technical support
Quick help
If you get stuck or it becomes too specialised, we are here to help.
Online course
Get to know the program in detail on your computer in a fast and convenient way.
Maintenance contract
We guarantee you will always have the latest technology and our support.
Our service – your support
Individual application assistance
Our application experts will answer all your questions and are also happy to connect to your machine via Teamviewer if you have any more complex questions. Write us an e-mail or give us a call.
If all our application engineers are on the phone, please leave a callback request in urgent cases. - We will get back to you really soon.
If you do not have TeamViewer installed, please click on the button. You will be redirected to our TeamViewer page and receive an executable installation file.
Otherwise, open your TeamViewer program and have your ID and password ready.
Learn XPRESSCAM with ease
Understanding the logic of the menu navigation
If you have already tried XEDM on your machine control, you will quickly be able to use XPRESSCAM. EDM-PiLOT makes it easy for you, as the structure and guidance are identical.
The consistency from work preparation to the machine will simplify your work process. With preparation in the office and flexible handling on the machine, an erosion task can be handled reliably and optimally. Learn with us what you can still optimise.
Learn XPRESSCAM in 4 hours
The online course is included in the scope of delivery. This intensive training enables you to either create an erosion program with just one click or to gain a deeper understanding of the intricacies of the system and how to apply them. We
will then be happy to address your questions and specific application situations.
Then we would like to know from you what you would like to see as further expansion stages, additions and other functionalities so that we can continue to optimize and develop for you in line with market requirements.
Procedure
- Introduction to the user interface
- The play button – when does it make sense?
- The process explained step by step
- Machine control
- Error messages
- Time for questions and suggestions
Dates Online courses
23 Juni
08:30 Uhr - 12:30 Uhr
23 Juni
12:30 Uhr - 16:30 Uhr
27 Okt
08:30 Uhr - 12:30 Uhr
27 Okt
XPRESSCAM Training (EN)
12:30 Uhr - 16:30 Uhr
Sufficiently fast internet access and audio transmission are required for the courses. You will receive access to the training after booking.
It is worth staying up to date
A long-term partnership with the maintenance contract.
DCAM GmbH is a leading developer and manufacturer of software systems for wire erosion. Founded in Berlin in 1990, we focus exclusively on wire erosion. This has made us the leading expert for CAM software in this market segment. Our software is constantly being further developed and takes the latest machine technologies into account. With this and your feedback and requirements for the system, we guarantee a timely software solution for your everyday eroding needs through the maintenance contract.
Advantages of the XPRESSCAM service contract
- Protect your IT investments with regular software updates.
- Technical support from the DCAM Helpdesk team, which is available to assist you individually.
- Work faster, better and more productively, as the updates give you access to the latest and most innovative features.
- Maximum performance through seamless integration of XPRESSCAM into the current IT landscape.
- Guaranteed operability thanks to full compatibility of the DCAM software, including the expanded and updated machine database and direct interfaces.
Do you have any questions about the maintenance contract?
Isabell Kynast is your contact person for the maintenance contract.
- We are here for you:
-
Monday–Thursday
8:00 a.m.–12:00 p.m. and 1:00 p.m.–5:00 p.m. -
Friday
8:00 a.m. – 12:00 p.m. and 1:00 p.m. – 3:00 p.m.
Always up to date
Release Notes
The wire EDM software that meets your needs.
Here you will find the latest enhancements and changes to XPRESSCAM.